Reference

Privacy Policy for Your kiyototo Account

Your account, wallet, and device data are covered by this Privacy Policy before you open the lobby or request a wallet action.

Account data scopeCookie choicesWallet checksDevice security
kiyototo Privacy Policy for Your kiyototo Account
CONTACT PATHS

Three Privacy Contact Routes

Privacy requests need a clear route so we can confirm your account and answer without exposing data to the wrong person.

Live chat hours Use live chat from 09:00 to 01:00 WIB for privacy questions about login records…
Account email checks Send account-related privacy requests from the email saved in your profile, especially if you…
Wallet data tickets For DANA, OVO, GoPay, or QRIS privacy questions, include the transaction time and reference…
ACCOUNT CARE

Six Controls Behind Your Data

Privacy is handled inside the account flow, not as a separate promise on the side.

Account setup

When you open an account, we collect your chosen login details, contact channel, and verification status.

Device records

Go to Account > Security > Active Devices to check recent sessions.

Cookie controls

Cookies help remember language, session state, and basic lobby preferences.

Wallet matching

DANA, OVO, GoPay, and QRIS records are used to match your wallet action to your account.

Retention checks

We keep records while they are needed for account service, dispute handling, security checks, and legal duties.

Change requests

If your name, phone, or email is wrong, contact us before using another wallet channel.

Privacy Questions You May Search

These answers cover the privacy questions we see most often from Indonesia account holders. They focus on account data, cookies, wallet references, device sessions, and requests to access or change records. If your case involves a payment reference, have the DANA, OVO, GoPay, or QRIS timestamp ready before contacting us.

We collect the login details, contact channel, verification status, device record, and account activity needed to run your profile. Wallet actions add timestamps and references, but we do not ask for your DANA, OVO, GoPay, or QRIS password.

Device and login records help us check whether access came from your usual phone, browser, or IP range. You can see active sessions through Account > Security > Active Devices and ask support about entries you do not recognise.

We use wallet references to match your payment action with your account history and support ticket. The record may include amount, time, status, and reference code, but not your wallet PIN or private app login.

Yes, contact us through live chat or your account email and state that you want a copy of your personal data. We verify your identity first, then explain the records we can provide and the expected handling time.

Yes, but we need to confirm the request before changing account contact data. Send the request from your current account channel if possible, then follow the verification step so we do not expose your profile to another person.

We keep account, wallet, and security records while needed for service, dispute handling, security checks, and legal duties. After that, we remove data or separate it from direct identity when our systems allow it.

Yes. Access and eligibility depend on local law and are available only where local law permits. Privacy requests are still handled through our contact routes, but the account action available to you may depend on your location.